In 2003, Accelerating Change was asked to support the Nuance Group in its selection of an Operations and Sales Director for the UK, Eire & Netherlands Division.  This was required following an internal restructure and a prerequisite to support the growth of the business and to build sustainable partnerships.  A new style of leadership was highlighted as a key attribute required to support the Nuance planned programme of organisational change.

Accelerating Change researched, designed and facilitated a selection event that measured business and leadership capability, through a variety of activities and on line questionnaires. A key feature of the event was the detailed coaching feedback provided to both successful and non successful candidates.

The Nuance Group is the world's leading operator in the travel retail field.  With 350 outlets at airports, on ferries and in downtown locations along with in-flight sales, mail order and e-shopping facilities on four continents, Nuance provides an optimum of sales channels to reach the travelling guest and offer a memorable retail experience that meets and exceeds their shopping wishes and needs.

'This was the first time we had used this approach, it gave us the confidence to know that we were selecting an individual with the appropriate leadership behaviors attributes, skills and characteristics to not only grow our business but also act as a role model to others.'

Simon Dawson, HR Director